Terms & Conditions

GENERAL WORKING TERMS & CONDITIONS:

Updated: 23/06/2022

Hangar 25 Aviation is a trading name of Mr Aaron Cole.
By signing any work order you are agreeing to Hangar 25 Aviation to carry out the work requested and the terms and conditions listed, this work order may require revising upon assessment of maintenance required. Additional work will be accepted by means of verbal instruction from the owner/operator of the aircraft in person or by telephone, additional work order form or in writing via email, text message or any other form of communication. Hangar 25 Aviation reserves the right to refuse carrying out work, or refuse to accept any work order at Hangar 25 Aviation's discretion.
Signing a work order constitutes a formal agreement for the work above to be carried out, cancellation of work may incur cancellation fees and reimbursement for parts ordered specifically for the aircraft in question.
Hangar 25 Aviation reserve the right to turn down any work requested.
Hangar 25 Aviation reserve the right to charge payment upfront for any parts required.
Some work especially on larger projects are subject to upfront and interim payments at the discretion of Hangar 25 Aviation. A payment scheme may be drawn up before commencement.
The customer shall indemnify all responsibilities of Hangar 25 Aviation for work carried out by suitably qualified third parties. For work where there is direct payment between the customer and third party arranged by Hangar 25 Aviation any disputes must be raised directly with the service provider. Hangar 25 Aviation take no responsibility whatsoever for the work of third party persons or organisations and are not to be held liable should issues arise.
Hangar 25 Aviation are not to be held liable whatsoever for poor or faulty workmanship carried out by prior third parties, the aircraft and or component owner remains liable for the full cost of rectification of any pre-existing defects.
Aircraft are to remain insured by the aircraft owner/operator for the duration of the aircraft being with Hangar 25 Aviation, aircraft are covered by Hangar 25 Aviation’s insurance policy while hangared within the maintenance facility.
Items not part of the aircrafts standard equipment or paperwork and personal belongings such as headsets, flight bags and ipads are left in the aircraft at the owners risk, Hangar 25 Aviation are not liable for the loss or damage of such items.
Aircraft left at Hangar 25 Aviation may sometimes be required to be parked outside should the need arise either for a short period during the work day and in some circumstances overnight. The aircraft is to be insured by the owner/operator should this need arise, aircraft not housed within Hangar 25 Aviation facilities are to be covered on the owner/operators policy.
Aircraft, aircraft components and engines left with Hangar 25 Aviation for a period of time may be subject to additional storage/parking costs at the discretion of Hangar 25 Aviation. This may include periods where the aircraft is down for prolonged periods of time due to awaiting parts (eg. engine overhaul). Owners/Operators will be contacted via telephone or email should this need arise.
Aircraft not collected 7 days following completion of work will be subject to storage charges at the discretion of Hangar 25 Aviation, for outside storage this is £9.50/Night, for aircraft requiring indoor parking this is charged at £200/Week.
The owner is aware of the current scheme of charges, these are subject to change at any time. All prices are subject to VAT at the current rate.
Aircraft, components and engines are to be supplied upon delivery with all required documentation for the level of service required and all past/current logbooks as available, Hangar 25 Aviation reserve the right to refuse signoff or provide any release paperwork of any aircraft, engine or component not deemed to be airworthy or if previous records are believed to be falsified or incorrect or should mandatory documentation be missing and full payment for work to date be due. Should documentation not be supplied there may be delays in commencement or completion of work and work carried out may be void. It is the owners responsibility to ensure all documentation is presented on delivery.
Hangar 25 Aviation reserve the right to refuse disclosure or release of any documentation that could be used to falsely imply serviceability of aircraft, engines and components until such a time that the engine, airframe or component is deemed serviceable.
Work carried out on an estimate basis are estimates not quoted prices, while Hangar 25 Aviation endeavour to be as accurate with estimated work these prices are subject to change without prior warning. Owners/operators will be contacted should Hangar 25 Aviation foresee a significant change in price become evident before carrying out additional work.
Due to the nature of work carried out and current global parts supply issues Hangar 25 Aviation are not to be held liable for any loss of income or long delays in work being completed out of Hangar 25 Aviation's control.
Aircraft may not be delivered by customer set deadlines due to unforeseen defects at delivery, or parts supply delays or any other reason, Hangar 25 Aviation are not to be held liable and will not provide compensation in any form for such delays.
Acceptance of an aircraft by means of the customer inspecting the aircraft to satisfy they are happy with the work carried out, and and taking the aircraft away, the customer accepts they are happy with the level of workmanship provided. For any cosmetic work the customer has 48 Hours from the point of collection to notify Hangar 25 Aviation of any defects in writing, Outside of this period any additional work will be charged at the current rate.
No warranties or guarantees expressed or implied unless explicitly stated in writing, component manufacturer warranties/guarantees stand within each relevant manufacturer guidelines. Reimbursement or replacement not provided until payout or replacement item is supplied by the manufacturer/supply company.
Hangar 25 Aviation reserves the right to employ third party suppliers for services are not covered under current approvals. This includes NDT/NDI testing such as X-Ray, Engine/component repair and overhaul of certified aircraft applications & hose manufacturer in line with standard industry practices.
By Signing of any work order, verbal or written agreement by form of letter or email, the customer agrees that they are happy with the terms and conditions of Hangar 25 Aviation, reference to these terms and conditions are clearly stated within the work order.
Parts removed form aircraft (both serviceable and unserviceable) will be held for 21 days post collection of the aircraft. After this time parts removed will be disposed of unless the owner collects or sates in writing before the 21 day period has ended they wish to retain the parts. Once this period has lapsed parts will no longer be able to be returned to the customer and disposed of.
Verbal or physical abuse (including threats) to either the owners or staff members and sub contractors of Hangar 25 Aviation will not be tolerated whatsoever. Genuine complaints are welcomed and addressed accordingly when presented in the correct manner via email or written format within all of our above terms and conditions. Any such occurrences deemed to be abusive will cancel any contract of work with payment for all work carried out to date due with immediate effect. This includes any annual contract fees due for the remainder of the contract. Aircraft and related property will revert to the owners liability with immediate effect and removed from Hangar 25 Aviations facilities. Storage charges will be then payable directly to the airfield owners.
Fuel supply: please ensure you provide enough fuel upon delivery for you to get home or to an airfield where fuel is commercially available. In exceptional circumstances or should an engine need bedding in for example or we require the aircraft with a reduced fuel load for weighing etc, Hangar 25 Aviation are able to supply fuel on our account however this will need paying for 48 hours in advance of collection due to recent issues with non-payers, the aircraft will be filled with the amount requested before customer arrival. Without payment within these terms fuel will not be provided.
Hangar 25 Aviation reserves the right to report any illegal aircraft and/or components to the relevant authorities. Aircraft and components may be held on request of the authority in question pending investigation work including gathering of factual documentation from independent experts or manufacturers. Hangar 25 Aviation are not to be held liable for any cost incurred or financial losses to the customer as a result.
Delays in returning aircraft and/or engine to the customer due to defects found, parts supply issues, regulatory body delays in issuing paperwork or required authorisations and 3rd party service providers are not the responsibility of Hangar 25 Aviation and will not be held liable for such delays.
Aircraft and their components including complete engines worked on under the LAA permit to fly system must remain registered with the Civil Aviation Authority and with a current LAA membership, aircraft and their components without a registration currently within the LAA database will void any LAA approvals to carry out any work whatsoever and invalidate any sign off of work to date. It is the owners sole responsibility to ensure that a valid membership and registration are maintained.
Customers are not to access Hangar 25 Aviation facilities without prior permission and aircraft, engines and components are not to be removed by the customer.
All handling of aircraft and components are to be carried out by Hangar 25 Aviation within the Hangar space - customers in breach of this with this will be fully liable for any damage caused to Hangar 25 Aviation property of the property of third parties housed within the Hangar space.
Aircraft owners are not permitted to work on aircraft within Hangar 25 Aviation's hangar/workshop space for insurance reasons.
Aircraft and engine modifications and the associated components will not be provided with any kind of guarantee or warranty whatsoever unless covered by an approved supplemental type certificate, the owner/operator understands the risk involved in modifications and understands that they are responsible for the airworthiness of their aircraft. Hangar 25 aviation acknowledges any modification meets the requirements of the modification, and standard practices have been complied with in full and is deemed airworthy at the time of release to service. No refunds or discounts will be given for failures in these circumstances.
Problems encountered during flight testing phases of modification work are to be reported in full with full disclosure of the problems encountered at the earliest opportunity. Failure to do so or by altering or tampering of any systems without prior explicit permission of Hangar 25 Aviation will void any further responsibility or liablity of Hangar 25 Aviation and any further involvement. No refunds or discounts will be given in these circumstances.
Hangar 25 Aviation reserve the right to withhold/quarantine aircraft, engines or components from owners indefinitely should the Civil Aviation Authority request that said item is to be held pending investigation, a storage charge may be applicable. The said item will be only be released once the Civil Aviation Authority grant authorization to do so.

PAYMENT TERMS:

(updated 25/05/2023)

Payment terms are detailed on all invoices.
Payment terms for private, group/syndicate or non aviation business owned aircraft are upon receipt.
Aircraft, aircraft components and or documentation may be held at Hangar 25 Aviation's discretion until payment is received in full.
Payment terms for aviation business or flying/gliding club aircraft is 7 days subject to holding an account with Hangar 25 Aviation. If no account is set up payment terms are upon receipt.
Late payments will be subject to a 4% increase from the point of being overdue and a further 4% per calendar month thereafter also incouring any interest at the current bank of england rate in addition to the 4% fee.
Hangar 25 Aviation reserve the right to ask for upfront payment on any parts or labour.
Supplied parts only invoices are due upon receipt and parts will not be supplied in advance. Hangar 25 Aviation are not liable for any delays in the supply of such components due to late payment.
Hangar 25 Aviation will chase payment by means of legal action for any accounts overdue by 21 days, all costs incurred including solicitor, court and legal fees will be the responsibility of the customer/debtor as well as all late payment penalties and interest.
In exceptional circumstances Hangar 25 Aviation may offer a payment plan should a customer be unable to pay an invoice. This is entirely at the discretion of Hangar 25 Aviation and all terms of this agreement are to be dictated by Hangar 25 Aviation. Any breech of such agreements will void the agreement with immediate effect with the full amount payable plus any late payment fees and interest from the due date of the original invoice. Hangar 25 Aviation reserve the right to demand payment in full at any time during this agreement. Hangar 25 Aviation must be notified in writing of any such issues with making payment immediately.
Stage payments may be requested for any work carried out at the discretion of Hangar 25 Aviation including up front payment. Hangar 25 Aviation reserve the right to halt work on any aircraft or component until payment has been made.
Hangar 25 Aviation reserve the right to refuse any future work and or revoke customer accounts for repeated late payments.
Hangar 25 Aviation reserve the right to refuse any refund/reimbursement for any work carried out and parts supplied including deposits.
Payment via cheque, cash or means other than bank transfer will be subject to handling fees.
Hangar 25 Aviation are a VAT registered business and VAT will be charged and must be paid on all invoices, Hangar 25 Aviation will not accept offers of cash payment without VAT being paid in accordance with UK Law.
Hangar 25 Aviation reserve the right to refuse any additional work to be carried out and accounts put on hold should payment not be made.
The customer is not to withhold any payment due to unforeseen defects arising, especially those not related to work completed with the aircraft or associated components. Late payment terms will be enforced.

CANCELLATION POLICY:

While Hangar 25 Aviation do not currently charge or provide a Maintenance contract with associated fees this relies on customers ensuring they attend all booked scheduled maintenance services and other work booked in, for this reason Hangar 25 Aviation have the cancellation policy below to ensure bookings are attended:

Work formally agreed by means of work order, in writing (including email, text message etc) and verbally constitutes a contract for work to be carried out.
Cancellation of any work agreed prior to commencement without a good or fair reason as determined by Hangar 25 Aviation may incur cancellation fees and recovery of costs involved to date will be charged at the discretion of Hangar 25 Aviation.
Cancellation of routine maintenance booked other than when the aircraft is sold on to a 3rd party, loss or significant damage of the airframe has occurred will incur cancellation fees. For intermediate maintenance (50 Hour, 100 Hour etc) will incur a cancellation fee of £100 within 2 weeks of booking and the full basic service price within 48 hours. Cancellation of annual maintenance and ARC renewals will incur a cancellation fee of up to £500 within 1 month of booking, cancellation of annual maintenance within 1 week of booking may incur up to the full cost of the full basic service.
Cancellation fees are not applicable for scheduled maintenance postponed or due to a more comprehensive maintenance service becoming due before the intermediate maintenance is required. (example: the annual becomes due before hours reach the required hours for a 50 hour check).
Fees are not chargeable for intermediate maintenance checks postponed due to hours not being met and are not applicable for maintenance postponed due to weather related delays.
Costs of parts/components ordered and services provided by Hangar 25 Aviation or 3rd parties will be recovered for any cancelled work.